Refund policy

At ASHMY, every garment is custom-printed to ensure maximum quality and uniqueness. Please read our policy carefully before placing an order.

1. Returns & Defect Policy

  • Returns Accepted ONLY for Defects: Returns or exchange requests are accepted exclusively for damaged, defective, or incorrect products sent by us. Requests for return or exchange for any other reason (e.g., change of mind) will be declined.
  • 24-Hour Reporting Window: Any claim or request for a damaged or defective item must be submitted to ASHMY within 24 hours of delivery. Requests raised after 24 hours will not be entertained.
  • Item Condition: The item must be unused, unworn, unwashed, untagged, and in its original condition with all brand packaging intact.
  • Shipping Charges:
    • If a product is confirmed to be completely defective or incorrect, ASHMY will bear all return/replacement shipping costs.
    • For any approved exceptional return where the product is not defective, the customer must bear all return shipping and freight charges.

2. How to File a Defect Claim (Verification Requirement)

To submit a claim for a damaged, defective, or wrong item:

  1. Contact our team within 24 hours of delivery at support@ashmy.co.in
  2. Provide your Order ID.
  3. Attach clear, high-resolution photos and an unedited unboxing video showing:
    • The outer shipping label and packaging.
    • The specific defect or wrong item received.

Note: Claims submitted without photographic/unboxing video proof or raised beyond the 24-hour delivery window will be declined.

3. Order Cancellations

  • 24-Hour Cancellation Request Window: You can submit an order cancellation request within 24 hours of placing your order.
  • How to Request: You can request a cancellation either by using the Cancel button on your store order page or by emailing us at support@ashmy.co.in with your Order ID within 24hours of placement of order.
  • Review & Approval: Please note that submitting a cancellation request does not guarantee immediate cancellation. All requests are subject to review by ASHMY based on whether the order has already entered printing production.

4. Cash on Delivery (COD) Terms & Anti-Abuse Rules

  • Doorstep Rejections: Refusing a COD delivery at the doorstep without a valid reason impacts our fulfillment operations. Customers who reject COD deliveries will have their details flagged, and future COD privileges on ASHMY may be restricted.
  • Unfulfilled COD Orders (Stockouts): If a COD order cannot be fulfilled prior to dispatch (e.g., due to sudden stock unavailability), the order will simply be canceled. Since no payment was collected, no transaction or store credit is involved.
  • Approved COD Returns (Post-Delivery): If an exceptional return or claim is approved for a COD order after delivery (where payment was already collected by the courier), the refund will strictly be issued as Store Credit / Digital Gift Card to your ASHMY store account (minus any applicable forward shipping charges).

5. Refunds & Processing

  • Once a returned defective item is received at our facility and inspected, we will notify you of the approval status.
  • Prepaid Orders: Upon approval, your refund will be processed back to your original payment method within 5–7 business days.
  • COD Orders: Approved refunds for COD orders are issued strictly as Store Credit or a digital gift card.